Help Center

"Voyage" refers to our eSIM marketplace platform and services.

"eSIM" refers to the electronic SIM profile provided through our platform.

"Service" refers to the eSIM data packages and related services we provide.

"User" refers to any person or entity using our services.

• You must be at least 18 years old to create an account and purchase eSIMs.

• You are responsible for maintaining the confidentiality of your account credentials.

• You must provide accurate and complete information when creating an account.

• You are responsible for all activities that occur under your account.

• eSIMs are for personal use only and may not be resold or transferred to third parties.

• You must use the eSIM in accordance with applicable local laws and regulations.

• You are responsible for ensuring your device is compatible with eSIM technology.

• Data usage is subject to fair use policies and may be throttled if excessive.

• You may not use our services for illegal activities or in violation of any laws.

• You may not attempt to hack, disrupt, or interfere with our platform or services.

• You may not reverse engineer or attempt to extract eSIM data for unauthorized use.

• You may not use automated systems to purchase or manage eSIMs without permission.

• Refunds are only available if the eSIM has not been installed and no data has been used.

• Refund requests must be made before the eSIM's validity period expires.

• Refunds are processed within 3-5 business days after approval.

• Please refer to our detailed Refund Policy for complete terms.

• Top-ups extend your eSIM's validity and add data to your existing profile.

• Top-up purchases are final and non-refundable once processed.

• Top-ups must be purchased before your current eSIM expires.

• Data from top-ups is added to your existing data allowance.

• Voyage provides eSIM services "as is" without warranties of any kind.

• We are not responsible for network coverage, signal strength, or connectivity issues.

• We are not liable for any damages resulting from the use or inability to use our services.

• Our liability is limited to the amount you paid for the specific eSIM in question.

• We are not responsible for device compatibility issues - users must verify compatibility before purchase.

• We reserve the right to modify, suspend, or discontinue services at any time.

• Network coverage and speeds vary by location and are subject to local operator capabilities.

• We do not guarantee uninterrupted or error-free service.

• Some countries or regions may have restrictions on eSIM usage.

• All prices are displayed in USD, with local currency conversion available.

• Payments are processed securely through our payment partners.

• You authorize us to charge your payment method for all purchases.

• All sales are final unless a refund is approved per our refund policy.

For questions about these Terms of Service, please contact us:

• Support: Contact Form

• Email: Available through our support contact form